Refund and Warranty Policy

Refund Policy

At Toyomax PH, we operate under a No Refund policy. All sales are final, and we do not offer refunds, exchanges, or cancellations once a purchase is made. We strongly encourage our customers to review their orders carefully before completing the checkout process.

If you encounter any issues with your order, please contact our support team. While refunds are not possible, we will work to assist you within the scope of our policies.

Return Policy (for Warranty Claims Only)

While we do not accept returns for refunds or exchanges, we do allow returns for products covered under our warranty policy. Returns are only accepted if the product is proven defective and requires servicing or replacement in line with the warranty terms.

Warranty Information

Our warranty is valid for 1 year from the date of purchase and covers specific defects or malfunctions as outlined by the manufacturer. To make a warranty claim and potentially return the product, the following steps must be followed:

  1. Document the Issue: Take detailed pictures or record a video clearly showing the defect or malfunction of the product.
  2. Submit Proof: Contact our support team and include the visual proof (pictures or video) along with a description of the issue.
  3. Assessment: Our team will review the submitted proof to verify the claim. If the product is found to be defective according to the warranty terms, we will authorize a return for repair or replacement.
  4. Return Instructions: If your warranty claim is approved, we will provide you with specific return instructions. The product must be returned in its original packaging, along with any accessories, manuals, or other items that came with the product.

Important Notes:

  • The warranty is only valid for 1 year from the date of purchase.
  • Returns are strictly for products covered under warranty and will not result in a refund.
  • Products returned without proper proof of defect (pictures or video) or without prior authorization will not be accepted.
  • The warranty does not cover damages caused by misuse, neglect, or unauthorized repairs.

By purchasing from Toyomax PH, you agree to our No Refund policy, understand our warranty requirements, and acknowledge that returns are only permitted under the warranty terms provided.